CHAMPRO Benefits Overview

Leads distributed IT help desk teams across manufacturing locations, oversees ticketing operations, SLAs, KPIs, documentation, user satisfaction, and application support. Provides advanced troubleshooting for hardware, software, networking, authentication, VoIP, and enterprise applications. Manages IT vendors, procurement, inventory, and asset tracking while coordinating escalations with infrastructure and systems teams. Requires bilingual English-Spanish communication and on-site work at the Sakira manufacturing facility.

Administer and support multi-site Windows server and network infrastructure, including servers, workstations, firewalls, switches, routers, wireless access points, and virtual environments. Responsibilities include infrastructure design, configuration, monitoring, security patching, disaster recovery testing, vendor coordination, troubleshooting, documentation, inventory management, end-user support, technical training, and system upgrades. The role also performs network cabling and supports stable, secure, and reliable IT operations.

Develop, enhance, and maintain responsive web-based enterprise applications using .NET technologies. Collaborate with stakeholders, integration developers, and designers to implement features, integrations, and UI, provide troubleshooting and end-user support, participate in architecture sessions, and produce technical documentation.