Teams at Certus Pest Inc.

Oversee daily pest control service operations, including technician scheduling, route execution, field quality inspections, customer issue resolution, performance management, inventory, fleet readiness, payroll accuracy, compliance, safety, recruiting, onboarding, and training. The role partners with branch and sales leadership to meet production and revenue targets while improving operational efficiency, employee performance, customer satisfaction, and service scalability.

Provide customer service and sales support through inbound and outbound calls, account updates, payment collection, scheduling, billing resolution, and issue escalation. Maintain accurate documentation, support sales and marketing initiatives, coordinate with technicians and branches, and meet customer satisfaction, conversion, accuracy, and response-time metrics.

Owns end-to-end recruiting for outside sales professionals, including sourcing, screening, interview coordination, offers, background checks, and onboarding handoff. Builds qualified sales talent pipelines, partners with sales leaders and hiring managers, maintains recruiting records, and tracks hiring metrics. The role also supports additional requisitions and regions as needed while prioritizing sales hiring goals, candidate quality, compliance, and timely requisition closure.