Teams at Certified

Provides phone, chat, and email support for e-commerce customers, answers product and purchasing questions, supports self-service and automation initiatives, identifies customer interaction trends, and assists with website updates and training course materials. The role requires clear communication, accuracy, problem-solving, flexible scheduling, and collaboration with sales, internal teams, and vendors.

Supports channel sales activities through administrative coordination, data entry, reporting, proposals, contracts, customer service, lead nurturing, marketing collateral, event logistics, campaign support, and sales onboarding. The role manages sales information and systems, coordinates partner marketing plans, assists with conferences, and provides operational support to sales personnel and customers.

Drives new business growth and enterprise partnerships across Canada's insurance distribution market. Builds pipelines, prospects and closes RBO and MGA accounts, expands existing relationships, engages executive decision-makers, negotiates agreements, and achieves sales quotas. Maintains Salesforce records, forecasts, and reports while collaborating with product, marketing, and customer success teams. Represents the company at industry events and develops strategic outreach plans to increase adoption, licensing volume, and revenue.