Teams at Cerby

Supports Cerby’s automation platform by monitoring queues and alerts, troubleshooting failed executions, analyzing logs, adjusting selectors and flow parameters, and collaborating with engineering and support teams. The role also contributes to testing, quality assurance, documentation, and proactive resolution of automation reliability issues. It requires JavaScript experience, web debugging, REST APIs, JSON, monitoring tools, version control, and ticketing systems, with evening and weekend rotational support availability.

Supports Cerby’s automation platform by monitoring queues and alerts, troubleshooting failed executions, analyzing logs and browser behavior, adjusting selectors and flow parameters, assisting with testing and quality assurance, and documenting root causes and solutions. The role collaborates with engineering and support teams, requires JavaScript and web troubleshooting experience, and includes rotational or on-call support scheduling.

Manage enterprise SaaS customer relationships throughout the lifecycle, driving product adoption, business value, renewals, and expansion. Conduct strategic business reviews, coordinate with cross-functional teams, gather and advocate for customer feedback, and serve as a product expert. The role also involves optimizing Customer Success processes, managing milestones, and maintaining revenue retention or expansion targets.