Teams at CentralSquare Technologies

Manages long-term relationships with assigned public-sector software clients, driving renewals, add-on sales, cross-selling, customer satisfaction, and references. Maintains sales pipelines, forecasts, quotes, contracts, and customer records in Salesforce and CPQ. Conducts presentations, demos, negotiations, and territory analysis while coordinating with proposals, legal, finance, customer success, and support teams. Requires up to 25% travel and serves as a trusted advisor for CentralSquare products.

Leads CentralSquare’s customer-facing Product Support organization across public-sector product lines. Responsibilities include hiring, coaching, staffing, cost management, escalation handling, Salesforce Service Cloud ownership, workforce planning, KPI and SLA management, and customer communications. The role also leads workforce and workflow transformation involving AI-assisted deflection, agent-assist, and automated triage, while partnering with IT, Support Operations, Product, Engineering, Knowledge, and Quality teams to improve customer satisfaction, resolution times, productivity, and product feedback loops.

Performs customer-facing and internal software upgrades, patches, deployments, rollback support, validation, troubleshooting, and cloud migrations. The role also maintains documentation, supports CI/CD tooling and automation, coordinates upgrade schedules, applies security patches, and collaborates with cross-functional teams. This entry-level position develops cloud release engineering skills through mentorship and hands-on work.