Teams at Central Pacific Bank

Handle incoming customer email and phone inquiries about banking products and electronic services, resolve issues, update accounts, process requests (stop payments, statements, card activation/cancellation), provide technical assistance for electronic banking, document/escalate problems, and cross-sell products. Level III resolves complex electronic banking issues independently and supports/train teammates.

Lead enterprise projects from discovery through close, managing scope, budget, schedule, risks, and resources; ensure compliance, mentor PMs, provide reporting, and act as EPMO backup.

Supervise the Customer Experience department, enhance service levels, manage staff, and improve customer interactions in a banking environment.