Teams at Centers for Independence

Manage IRIS program document submission inboxes, create and route work requests, review and locate documents for retention, manage escalations, communicate with customers and coworkers, and suggest process improvements to increase efficiency and service.

Provide crisis intervention and stabilization for adults in psychiatric crisis through individual and group therapy, assessment, triage, referral to community resources or higher care, documentation, liaison with outpatient providers, participate in on-call rotation, and assist with staff training and community education.

Provide full case management to help customers access program services: build relationships, monitor progress, assist with enrollment and benefits, connect clients to supportive services, maintain case notes, coordinate with staff, identify and resolve barriers, and promote workplace safety.