Teams at Cendyn

Owns end-to-end delivery of software initiatives across engineering, product, QA, and stakeholder teams. Responsibilities include project planning, Scrum facilitation, dependency and risk management, release coordination, UAT, production deployment, delivery metrics, Jira reporting, and continuous improvement. The role requires strong technical understanding of software architecture and SDLC processes without hands-on development responsibilities. This is a hybrid Hyderabad role working 12 PM to 9 PM IST.

Leads a software engineering team while remaining 60–70% hands-on in full-stack development. Designs, codes, tests, deploys, and maintains Node.js, Express.js, Angular, and SQL Server applications. Establishes technical standards, reviews code, manages priorities, mentors staff, and supports hiring. Drives AI-assisted development and integrates LLM capabilities with quality, security, compliance, observability, guardrails, and fallback controls. Collaborates across product, operations, users, and external services.

Leads and scales a global B2B SaaS technical support team, overseeing coaching, support metrics, escalations, SLA performance, and cross-functional collaboration. The manager converts customer issues into product insights and improves support efficiency through automation, AI tools, self-service, and workflow optimization. The role requires technical fluency with APIs, integrations, databases, and enterprise support platforms, along with 24/7 rotational shift coverage in a hybrid Hyderabad or Gurugram setting.