Teams at CEdge Inc

Provides office management and front-office administrative support, coordinates distinguished visitor tours and special events, maintains visitor procedures and governance documents, tracks taskers and deliverables, manages spreadsheets and SharePoint, supports space and infrastructure management, and briefs senior leadership. The role requires coordinating across multiple organizations, managing facilities-related issues, maintaining records and databases, and supporting research, reports, and ad hoc projects in a fast-paced cleared environment.

Provide Tier II and Tier III support for a continuous global service desk supporting a Department of Defense patient movement mission. Responsibilities include incident triage and escalation, ticket resolution, ServiceNow and Jira metrics reporting, account provisioning, access reviews, compliance documentation, root cause analysis, and on-call support.

Provide Tier II and Tier III technical support for a continuous global DoD service desk supporting TRAC2ES users. Responsibilities include incident triage and escalation, ticket tracking, account provisioning, access reviews, compliance documentation, metrics reporting, root cause documentation, and mission-critical issue resolution. The role requires 24/7 coverage, including after-hours on-call support, and operates in a hybrid on-site/client-site environment.