Teams at CDI Products

Provides onsite and remote technical support for desktop hardware, software, peripherals, network connectivity, and office equipment. Diagnoses and resolves user issues, manages support tickets, installs and configures systems, supports employee onboarding, applies updates and patches, and escalates complex problems. The role also trains users, maintains accurate support records, identifies recurring issues, and recommends improvements while working in an office and manufacturing environment.

Provides hands-on manufacturing engineering support, troubleshoots equipment and process issues, improves OEE, reduces scrap, leads corrective actions, validates processes, manages tooling and documentation, supports product introduction and automation, analyzes manufacturing data, and partners cross-functionally on quality, safety, cost, delivery, and continuous improvement.

Program and maintain coordinate measuring machine (CMM) scripts, ensure machines are calibrated, perform measurements and Gauge R&R studies, prepare test reports, support QA/inspection, troubleshoot and train operators, and assist engineers with product testing and test resource development.