Teams at Cavender Auto Family

Guide customers through vehicle selection, test drives, financing, paperwork, and delivery. Present new and used vehicles, track interactions in a CRM, discuss finance products, follow up with prospects, maintain customer satisfaction standards, complete training, and support vehicle registration and delivery.

Sell new and used Polaris powersports vehicles by understanding customer needs, conducting presentations and demonstrations, explaining financing and additional products, managing CRM interactions, following up with prospects, arranging delivery and registration, and maintaining customer satisfaction. The role also requires completing product training, business development outreach, and required employment screenings.

Leads dealership Service BDC operations by hiring, coaching, training, and scheduling representatives. Manages inbound and outbound call performance, appointment-setting strategies, quality monitoring, scripts, campaigns, staffing, payroll verification, and continuous improvement. Serves as the Dialpad subject matter expert, supports system access and onboarding, addresses employee concerns, and develops queue-specific training plans.