Teams at Catholic Charities Family and Community Services

Lead development, launch, and management of the Steps to Success Mobility Mentoring program. Oversee staffing, grant administration, budgeting, compliance, community engagement, stakeholder relations, and performance reporting. Provide strategic vision, supervise program managers, drive client recruitment, and ensure culturally competent, data-informed service delivery to achieve program outcomes.

Provide non-medical, in-home support and program assistance for up to 45 participants. Duties include personal care and housekeeping, supervision, activity engagement, documentation of case notes and mileage, basic administrative support, and participation in meetings and trainings. Ensure client safety, communicate concerns, and support program operations while following agency policies and mission.

Conducts clinically rigorous chart reviews and audits to ensure regulatory, payer, and organizational documentation compliance. Identifies documentation gaps, supports corrective action and training, prepares audit reports, and links findings to continuous quality improvement initiatives. Collaborates with clinicians, supervisors, and leadership to remediate issues and maintain documentation standards aligned with OMH/OASAS, Medicaid, HIPAA, and Joint Commission requirements.