Teams at Catapult

Manage end-to-end customer renewals, including timelines, customer engagement, quotes, order forms, contracts, forecasting, risk tracking, and coordination with business development, customer success, legal, finance, procurement, security, and compliance teams. The role drives retention, expansion opportunities, contract execution, and repeatable renewal processes while maintaining strong customer and internal relationships.

Lead Catapult’s global renewals function, managing Renewal Specialists and personally handling complex customer negotiations. Own retention, renewal forecasting, revenue targets, renewal processes, playbooks, and performance reporting. Partner with Business Development, Customer Success, Legal, Finance, Deal Desk, and RevOps to deliver accurate, timely renewals across regions.

Manages end-to-end customer renewals for assigned accounts, engaging customers early, preparing quotes and contracts, coordinating with sales, customer success, legal, finance, and procurement, and maintaining accurate forecasts. The role identifies expansion opportunities, flags renewal risks, resolves contracting obstacles, negotiates commercial outcomes, and supports repeatable renewal processes while driving customer retention.