CATALIS Benefits Overview

Provide first-line technical support for municipal SaaS customers via phone, email, and chat. Log incidents in the ticketing system, perform basic troubleshooting (password resets, installs, connectivity), escalate complex issues, maintain knowledge base content, and communicate status updates to customers.

Serve as a bridge between stakeholders and technology teams: gather and document requirements, analyze data, map and improve processes, manage stakeholders, support solution evaluation, UAT, and project coordination.

Provide first-line technical support for SaaS customers via phone, email, and chat: troubleshoot basic issues, log incidents, update customers, escalate complex problems, and contribute to the knowledge base.