Teams at Castle Automotive Group

Handle inbound customer contacts (phone, internet, live chat), schedule sales appointments, follow up on leads and no-shows, provide initial product and financing information, use CRM daily, and participate in team/process improvement.

Assist customers in selecting and purchasing vehicles through consultative selling, product demonstrations, negotiation, follow-up, and reporting. Build and maintain customer relationships, meet sales objectives, and transition customers to service as needed.

Drive vehicle sales through consultative selling: build rapport, demonstrate product knowledge, negotiate payment terms, follow up for referrals and loyalty, report to Sales Manager, and transition customers to Service.