Teams at Cass Information Systems

Audit freight bills for complex accounts, verify carrier charges against customer rates, correct overcharges, maintain audit procedures, research balance-due bills, advise rate database staff, support customers, and train less experienced staff.

Lead requirements analysis, design, and delivery of Cass TIS solutions. Document requirements, conduct gap analysis, define acceptance criteria, coordinate teams, create project plans, and mentor junior analysts to ensure successful deployments.

Audit and investigate shipping invoice discrepancies, lead client and provider calls/training, train users on Cass systems and reporting tools, perform root-cause analysis, drive process improvements, and collaborate with internal and external partners to resolve billing issues and maintain client relationships.