Teams at Casella Waste Systems, Inc.

Oversees collection and post-collection operations across one or more market sites. Manages staffing, safety, compliance, budgets, equipment, maintenance, customer service, sales and marketing initiatives. Leads employees, monitors P&L and operating metrics, improves processes, coordinates permitting and environmental compliance, and represents the company to customers, vendors, and government agencies. Develops market goals, supports contract negotiations, and ensures compliance with OSHA, DOT, and company policies.

Provides administrative and operational support, including maintaining records and supplies, tracking route productivity, compiling safety documentation, coordinating mail and onboarding paperwork, assisting with payments, and covering dispatch operations as needed. Communicates with drivers, customers, and staff while ensuring accurate, timely workflows and compliance with safety requirements.

Drives revenue through prospecting, customer acquisition, retention, upselling, and cross-selling. Manages accounts, contracts, profitability, quotes, proposals, and the sales cycle from outreach through close. Responds to customer inquiries, resolves issues, maintains CRM records, tracks pipeline performance, collaborates with marketing and internal teams, and supports process improvements and service delivery.