Casechek Benefits Overview

Lead and scale a new Customer Support function: build processes, SLAs, ticket routing, knowledge base, and KPIs. Manage a small support team, create dashboards, handle escalations, partner cross-functionally to drive product fixes, and use data to improve team performance and customer experience.

Lead end-to-end people operations including full-cycle recruiting, onboarding, payroll and benefits administration, workforce strategy, employee engagement, policy development, and HR compliance. Act as strategic advisor to leadership, manage sensitive personnel matters, and drive talent development and culture in a hybrid environment.

Lead end-to-end people operations: talent acquisition, onboarding, workforce strategy, payroll and benefits administration (with PEO), policy and compliance, employee relations, engagement initiatives, and leadership advising. Drive hiring for technical/data roles, use analytics to inform HR decisions, and cultivate company culture in a hybrid environment.