Teams at Case IQ

Support sales by delivering tailored SaaS product demonstrations, uncovering technical requirements, and advising customers. Partner with Account Executives to craft demo strategies, track demo performance, build enablement playbooks, and channel product feedback to product teams to improve conversion and sales efficiency.

Serve as strategic advisor to customers, drive product adoption and retention, coordinate cross-functional teams, manage customer communications and CRM, identify expansion opportunities, deliver training and quarterly business reviews, and measure success by retention, satisfaction, and leads.

Provide full-stack support and development for a B2B SaaS product: troubleshoot and resolve customer issues, modify data and SQL structures, debug and test fixes, manage GitHub branches, deploy via Linux/Docker, and communicate with customers to meet SLAs while contributing to product improvements and documentation.