Teams at Cartrack Tanzania

Monitor and evaluate customer interactions (calls, emails, chats) using quality scorecards; conduct audits; provide feedback and coaching; track KPIs and improvement plans; prepare and present quality reports; identify trends, root causes, and compliance risks; support audits and update SOPs and scorecards while partnering with Training, Operations, and WFM to improve service delivery.

The Credit Controller is responsible for monitoring customer balances, collecting payments, negotiating plans, reconciling accounts, resolving queries, and ensuring compliance with credit policies.

Responsible for generating new business, achieving sales targets, maintaining customer relationships, analyzing data for customer satisfaction, and providing product training.