Teams at Cars Commerce

Leads product strategy, roadmap, and development for Cars.com and Dealer Inspire media platforms. Owns on-site advertising, audience-based media activation, ad technology, data infrastructure, measurement, attribution, privacy, and build-versus-buy decisions. Manages and develops product managers while partnering with engineering, design, data, sales, marketing, and media teams. Drives measurable commercial outcomes, customer value, platform scalability, and alignment across media products.

Supervises a Major Accounts team managing automotive client portfolios, supporting retention, growth, onboarding, training, conflict resolution, and account strategy. Partners with sales and internal departments, assigns account resources, oversees performance reviews, communicates company directives, and identifies upsell opportunities. The role requires digital marketing expertise, strong client relationship management, presentation skills, organization, and the ability to mentor teams and manage challenging client situations.

Provides first-level technical and customer support for automotive website products through phone, email, chat, and web channels. Diagnoses and resolves product issues, manages cases, escalates complex problems, documents customer interactions, educates clients, and coordinates with internal teams. The role also supports Dealer Inspire website functionality, inventory and lead capture processes, third-party tools, compliance requirements, service-level metrics, training materials, and consultative upsell handoffs.