Carrum Health Benefits Overview

Own a book of mid-market employer clients throughout the client lifecycle, from implementation handoff through renewal. Support Senior CSMs on enterprise accounts, drive member engagement through communications and events, analyze utilization data, present performance reports, manage account health and renewals, and share customer feedback with Sales, Operations, and Technology teams. The role requires strong client communication, organization, analytical ability, and comfort working in a fast-paced remote-first healthcare technology environment.

Own marketing performance measurement and causal testing across growth channels. Design holdout and incrementality experiments, standardize conversion definitions and campaign taxonomy, build a trusted reporting layer using BI tools, and translate statistical findings into executive recommendations. Partner closely with embedded data science, marketing, client success, and product teams to guide channel investment and optimization.

Own end-to-end RFP and RFI responses for employer, benefits consultant, and health plan prospects. Responsibilities include coordinating subject-matter experts, managing deadlines, maintaining proposal content libraries, incorporating competitive win themes, proofreading and quality assurance, and keeping sales leadership informed. The role also improves proposal processes and collaborates with Solutions & Strategy, Customer Success, Provider Relations, Legal, IT, and executive teams.