Teams at Carriage Services

Leads operations across funeral home and cemetery locations, partnering with Managing Partners to drive financial performance, revenue growth, profitability, customer satisfaction, compliance, and operational excellence. Responsibilities include leadership development, succession planning, staffing, employee relations, business reviews, performance analysis, pricing recommendations, capital investment prioritization, and execution of strategic priorities. The role requires extensive travel and collaboration with Finance, Human Resources, Legal, and regional business leaders.

Supervises funeral arranger staff and oversees funeral home operations, scheduling, resources, compliance, facilities, suppliers, staff development, community engagement, marketing, and service quality. The role supports funeral and memorialization services, manages client-family expectations, develops community relationships, monitors regulations, and helps expand market share. Applicants must have five years of licensed funeral director and embalmer experience, appropriate North Carolina licensure or willingness to obtain it, a valid driver’s license, and strong communication, empathy, leadership, and training skills.

Arranges personalized memorial services with client families, manages legally compliant paperwork and client files, conducts and attends services, reviews merchandise and contracts, directs employees, participates in community events, and provides on-call/first-call support. The role requires mortuary science education, National Board Exam completion, funeral director/embalmer licensure or eligibility, safe driving, physical lifting ability, and exposure to chemicals and bloodborne pathogens.