Teams at Carilion Clinic

Coordinates gastroenterology surgery scheduling for multiple providers, including pre- and post-operative appointments, patient interviews, surgical case documentation, authorizations, equipment availability, and operating-room block utilization. Communicates with patients, providers, surgical facilities, interdisciplinary teams, financial counselors, and authorization staff. Maintains accurate medical records, calendars, reports, demographics, and surgery information while providing timely, compassionate customer service.

Provides comprehensive outpatient gastroenterology care, including patient evaluations, physical examinations, treatment planning, management of acute and chronic gastrointestinal conditions, diagnostic testing, education, and follow-up. Collaborates with gastroenterologists, primary care providers, and multidisciplinary care teams while coordinating specialty care and maintaining clinical, licensing, credentialing, and documentation standards.

Facilitate real-time physician documentation by updating medical records, transcribing exams, labs, imaging and procedures, assisting with consults and referrals, performing pre-billing reviews, and mastering EPIC and PACS. Support PPE handling and documentation improvement initiatives to ensure complete, accurate patient charts and coding compliance.