Teams at Caribou Financial, Inc.

Own enterprise customer accounts from implementation through renewals and scale-ups. Lead customer launches, analyze performance data, develop engagement strategies, manage risks to value attainment, build repeatable customer success systems, and collaborate with product, operations, integrations, and other teams on strategic initiatives.

Own the full product lifecycle, from discovery and prioritization through launch, measurement, and iteration. Partner with Engineering, Design, Customer Success, Leadership, customers, and end users to identify opportunities, shape solutions, make trade-offs, and deliver measurable outcomes. The role requires strong execution, product judgment, technical fluency, customer empathy, data-driven decision-making, and ownership in a fast-paced startup environment. Occasional travel to the U.S. is required for user meetings.

Own and scale AI-powered agentic products for home care organizations, including voice staffing, EVV support, and caregiver-facing experiences. Define roadmaps, success metrics, reliability standards, experiments, and release priorities. Partner with Engineering, Data, Design, Customer Success, Marketing, and users to improve adoption, engagement, ROI, and business outcomes. The role requires taking AI products from 0-to-1 into reliable production experiences while supporting go-to-market efforts.