Teams at CARES Community Assistance Resources and Extended Services, Inc.

Provide first-level IT support across multiple NYC locations: install and support Windows hardware/software, manage users in Active Directory and Office 365, participate in upgrades, prioritize and complete tasks, escalate issues, and support occasional after-hours program initiatives.

Support outreach and engagement across social media and direct marketing channels. Create accessible, ADA-compliant content, coordinate with department leads and design team, manage community outreach/events, respond to user inquiries, track metrics, and obtain approvals. Attend in-person meetings across NYC and maintain program-brand consistency while meeting deadlines and supporting multiple projects.