Teams at CarePoint Response, Inc.

Provides safe, reliable transportation for behavioral health clients and delivers packages, documents, supplies, and other materials. Plans efficient routes, monitors traffic and weather, maintains schedules, loads and unloads items, communicates professionally with clients and staff, records mileage, and reports or coordinates vehicle maintenance and safety concerns.

Supervise 988 text and chat counselors during crisis shifts, providing real-time guidance for complex and high-risk situations. Monitor interaction quality, protocol adherence, documentation, and client safety. Facilitate supervision, case consultation, performance feedback, onboarding, and staff development. Maintain schedules, ensure shift coverage, address operational challenges, and uphold 988 standards, HIPAA, trauma-informed practices, and confidentiality requirements.

Provide peer-based crisis intervention alongside EMS in Baltimore City: develop crisis plans, link individuals to recovery and community resources, document client encounters, maintain professional boundaries, and support continuity of care for people experiencing substance use, mental health crises, or homelessness.