Teams at Carefeed

Lead new clients through full implementation and onboarding of the Carefeed platform, deliver virtual training, manage documentation and e-signature workflows, provide primary support during onboarding, track adoption and usage trends, and collaborate with the Client Experience team to optimize processes and improve client retention.

Lead and scale a customer-facing technical support team for a B2B SaaS product in senior living. Own SLAs, KPIs, escalations, incident management, knowledge base, reporting, and collaboration with engineering to reduce recurring issues and drive product improvements. Hire, coach, and raise technical troubleshooting standards while delivering high-quality customer communication and operational metrics.

Serve as escalation support for client issues, debug integrations using SQL and server logs, implement tooling to detect/prevent problems, assist technical onboarding/offboarding, and collaborate with product and engineering to improve systems and processes.