CardWorks Benefits Overview

Directs technology and business project delivery across financial services initiatives. Responsibilities include planning projects, managing schedules, risks, issues, dependencies, stakeholders, vendors, implementation activities, testing, release readiness, governance, and project communications. The role leads medium-complexity initiatives, coordinates cross-functional teams, supports regulatory and security requirements, and provides status reporting to sponsors and leadership.

Leads end-to-end fraud, billing, chargeback, and payment dispute resolution for Merrick Bank and external clients. Oversees dispute operations, regulatory and audit issue closure, compliance, risk mitigation, customer experience, budgeting, staffing, process optimization, and team development. Partners with fraud, compliance, customer service, collections, operations, and senior leadership to establish strategy, performance goals, controls, and efficiencies.

The Lead Site Reliability Engineer will establish the SRE operating model, implement AI-enabled reliability use cases, manage reliability metrics, and oversee operational readiness while collaborating with teams and mentoring engineers.