CardWorks Benefits Overview

Leads HR business partnering and employee relations at the executive level. Develops workforce, talent, organizational design, performance, engagement, succession, and change strategies aligned with business objectives. Oversees HRBP and Employee Relations teams, advises leaders on complex workplace matters, partners with HR centers of excellence, and ensures employment compliance, governance, and risk mitigation.

Directs technology and business project delivery across financial services initiatives. Responsibilities include planning projects, managing schedules, risks, issues, dependencies, stakeholders, vendors, implementation activities, testing, release readiness, governance, and project communications. The role leads medium-complexity initiatives, coordinates cross-functional teams, supports regulatory and security requirements, and provides status reporting to sponsors and leadership.

Leads end-to-end fraud, billing, chargeback, and payment dispute resolution for Merrick Bank and external clients. Oversees dispute operations, regulatory and audit issue closure, compliance, risk mitigation, customer experience, budgeting, staffing, process optimization, and team development. Partners with fraud, compliance, customer service, collections, operations, and senior leadership to establish strategy, performance goals, controls, and efficiencies.