Teams at Carbon3.ai

The Technical Operations Manager oversees the operations of a Technical Operation Centre, ensuring efficient incident management, client support, SRE/AIOps, and operational excellence.

Monitor infrastructure alerts and triage incidents in a 24x7 Operations Centre. Perform first-line and L2 checks using runbooks, basic Linux and network diagnostics, manage ITSM tickets, provide customer updates, escalate to specialist teams, support shift handovers, and improve operational runbooks and documentation.

Serve as the dedicated technical partner for customers using Era4's AI/HPC platform. Manage onboarding, translate workload requirements into provisioning plans, validate cluster and network readiness, own account runbooks, coordinate incident escalation and RCA, and report on SLA/KPI performance while feeding product and backlog priorities.