Teams at Carbon3.ai

Serves as the dedicated technical partner for customers using Era4’s AI and HPC infrastructure. Responsibilities include onboarding, workload and capacity planning, cluster and network readiness, technical documentation, SLA and KPI reporting, incident escalation, root cause analysis, governance, and roadmap input. The role requires customer-facing technical experience, Linux troubleshooting, GPU infrastructure knowledge, data-centre networking, and familiarity with ITIL-aligned service processes.

Design, implement, and improve security controls across Kubernetes, cloud-native, and datacentre infrastructure. Secure networks and firewalls, integrate DevSecOps controls into CI/CD, lead vulnerability management, build detection/response capabilities, automate security workflows, and support incident response and threat hunting for GPU-accelerated and AI/ML platforms.

Build AI-driven SRE tooling and agentic automation to triage, diagnose, and remediate infrastructure issues. Integrate LLM-powered agents with observability, ITSM, and infrastructure APIs, develop self-service tooling and ChatOps, tune event/alert intelligence, and convert runbooks into auditable executable automations while contributing to operational standards and incident learning.