Carbon3.ai Benefits Overview

Designs, implements, and operates Era4’s enterprise observability platform across AI infrastructure. Responsibilities include managing telemetry collection, Grafana-based monitoring, Kubernetes integrations, alerting, dashboards, distributed tracing, multi-tenant controls, object-storage-backed retention, and OpenTelemetry integrations. The role also develops Infrastructure-as-Code and GitOps automation, supports incident detection and root-cause analysis, validates resilience and disaster recovery, and establishes observability standards, SLIs, SLOs, security controls, and operational governance.

Serves as the dedicated technical partner for customers using Era4’s AI and HPC infrastructure. Responsibilities include onboarding, workload and capacity planning, cluster and network readiness, technical documentation, SLA and KPI reporting, incident escalation, root cause analysis, governance, and roadmap input. The role requires customer-facing technical experience, Linux troubleshooting, GPU infrastructure knowledge, data-centre networking, and familiarity with ITIL-aligned service processes.

Design, implement, and improve security controls across Kubernetes, cloud-native, and datacentre infrastructure. Secure networks and firewalls, integrate DevSecOps controls into CI/CD, lead vulnerability management, build detection/response capabilities, automate security workflows, and support incident response and threat hunting for GPU-accelerated and AI/ML platforms.