Teams at Carbon Health

Provides internal IT support by triaging and resolving 60+ weekly tickets within SLA commitments. Troubleshoots hardware, software, operating systems, peripherals, and network issues; assists employees remotely through written, video, and telephone communication. Manages employee lifecycle and access requests while following security, identity federation, and compliance practices. Documents troubleshooting steps, escalates issues appropriately, delivers customer-focused support, and contributes to knowledge-base documentation.

Lead the technical direction of Carbon Health’s platform, backend services, and infrastructure. Design scalable microservices, service communication, event-driven workflows, and resilient data systems on AWS. Establish Terraform, CI/CD, observability, security, and reliability practices; lead incident response and architectural decisions; and mentor engineers across distributed teams. The role is hands-on and focused on building secure, highly available healthcare technology foundations.

Design, build, and operate scalable JVM backend services, APIs, and event-driven infrastructure. Own service reliability, infrastructure as code, CI/CD, observability, database performance, security, and sensitive healthcare data handling. Lead technical design, testing, incident response, mentoring, and cross-functional delivery while applying resilience patterns and AI-assisted development practices.