Teams at Capitol Bridge, LLC

Lead the strategic and daily delivery of a high-visibility Medicaid support services contract for South Carolina DHHS. Manage client relationships, cross-functional coordination, operational planning, risks, dependencies, process improvements, workforce transitions, and program stabilization. Build structure in ambiguous environments, use operational data to guide decisions, communicate effectively with stakeholders, and maintain team engagement, accountability, clarity, and morale while ensuring contractual requirements are met.

Contract training facilitator delivering and coordinating onboarding and ongoing training for contact center staff. Responsibilities include developing materials, delivering engaging sessions, tracking performance against SLAs/KPIs, analyzing feedback, coordinating logistics, adapting schedules, and occasionally taking inbound calls to support operations.

Deliver and coordinate training for call center staff: prepare materials, run engaging sessions, identify knowledge gaps, track KPIs and completion, collect feedback, communicate with leadership, adapt schedules, and support operations by taking inbound calls as needed.