Teams at Capital on Tap

Conduct CDD and EDD for UK and US SME customers, including KYB, complex ownership analysis, high-risk investigations, transaction monitoring alerts, and SAR preparation. Engage customers to clarify business activity and source of funds, make risk-based decisions, document findings, support financial crime escalations, and contribute to improvements in monitoring and onboarding processes.

Manage a portfolio of SME customer accounts through the full sales cycle, including outbound prospecting, pipeline development, cold calling, card-spend growth, account management, and KPI attainment. This telephone-based role requires 30–50 outbound calls daily and adherence to FCA regulations. The position is hybrid, initially requiring four to five days per week in the Brighton office, then three days weekly.

Own the initial commercial relationship with approved SME customers by educating, activating, and growing card usage. The role involves understanding business payment needs, conducting 20–30 outbound calls daily, managing a high-volume customer portfolio, and achieving spend and activation targets. Success requires phone-based sales or account management experience, commercial curiosity, resilience, strong communication with business decision-makers, and a target-driven mindset.