Teams at Capio Group

Lead organizational change and project management efforts for an Accela-based centralized licensing and compliance system. Responsibilities include process assessments, OCM planning (Prosci ADKAR), change readiness, stakeholder and communications management, training/change agent development, governance and KPI definition, and continuous improvement to sustain adoption.

Design, develop, and manage enterprise BI reports and dashboards; define reporting framework and data flows; ensure data quality, monitoring, security, defect management, testing, and technical knowledge transfer to client staff.

Lead organizational change and business analysis for a centralized licensing and compliance system. Assess and document processes, perform data/process analysis, design business process and workflow diagrams, implement process improvements, drive Prosci ADKAR adoption, develop readiness and continuous improvement roadmaps, and provide training to ensure successful change adoption.