Teams at Capgemini

Administer and support the learning management system (LMS): handle support tickets, data governance, audits, and quality control. Roll out new functionality, train users, identify and execute continuous improvements, communicate system issues to leadership, and provide LMS data to stakeholders. Assist with system implementations/sunsetting and departmental expense monitoring.

Handle inbound customer inquiries about insurance policies, resolve moderately complex issues within guidelines, document interactions, escalate when needed, collaborate with Claims/Underwriting/Policy Support, identify trends and suggest process improvements, and maintain compliance and product knowledge.

Design, build, and operate production-grade LLM/agentic systems end-to-end: architecture, deployment, monitoring, evaluation, guardrails, orchestration, and integration with production infra while optimizing latency, cost, and reliability.