Teams at Canopius

Oversee global complaints processes across insurance products and jurisdictions. Manage complaint queries, delegated authorities, coverholders, and internal stakeholders while monitoring compliance and performance. Investigate complaints using root cause analysis, conduct audits and training, handle escalated complaints, interpret policy wordings, and implement improvements based on Lloyd’s and Ombudsman learnings. Ensure fair customer outcomes and adherence to regulatory and complaints-handling responsibilities.

Business Analyst driving business transformation across insurance initiatives. Responsibilities include stakeholder workshops, process mapping, requirements elicitation, user-story creation, options analysis, business-case support, solution delivery, change readiness, training, adoption, and benefits measurement. The role partners with architecture, design, development, and business teams across Agile, waterfall, or hybrid environments to improve operational efficiency and business outcomes.

Adjusts primary, excess, and delegated cyber claims; analyzes coverage; reviews reservation of rights and denial letters; ensures appropriate reserves; approves TPA funding; audits TPA performance; and prepares reports for underwriters, reinsurers, agents, insureds, and state agencies. The role also collaborates with underwriting, handles contentious claims, maintains claims quality, and requires occasional travel.