Teams at Canon Inc.

Support product positioning and adoption for imaging products by developing technical knowledge, delivering training, managing product seeding and logistics, coordinating events and CPS at sporting events, conducting competitive analysis, collecting professional user feedback, and producing technical content and communications to support product and business initiatives.

Lead Problem Management across Business Application IT Operations, defining and enforcing ITSM processes (incident, problem, change, configuration), driving root-cause analysis and permanent fixes, implementing reporting and KPIs, coordinating suppliers and service catalogue, enabling continual improvement and AI-driven ticket analysis, and ensuring governance and compliance across 1st-3rd line support.

Field-based Account Manager for Canon Professional Printing covering North of England. Build strategic relationships in corporate and government print sectors, drive high sales activity, pipeline and forecasting, present ROI/cost-per-sheet analyses, apply technical knowledge of digital toner/finishing and workflow automation, maintain records in Salesforce, and lead virtual teams to deliver complex production print solutions.