Teams at Canon Inc.

The Senior Salesforce Specialist is responsible for delivering IT solutions, supporting operations, driving change management, and ensuring compliance with IT standards while mentoring junior team members.

Implements, integrates, configures, and supports Canon print management, document management, OCR, workflow automation, digital signature, and information governance solutions. Conducts technical discovery, solution architecture, presales support, customer workshops, testing, training, migrations, troubleshooting, and optimization. Provides onsite and remote customer support, manages project deliverables and escalations, maintains documentation, and supports integrations with enterprise applications, authentication services, databases, and cloud technologies.

Drive revenue growth and retention across a commercial account portfolio by prospecting, developing strategic account plans, managing the full sales cycle, and collaborating with internal teams. Use consultative selling to position technology, managed services, software, and workplace solutions, maintain accurate Salesforce CRM data, and meet revenue, profitability, and pipeline targets within a defined regional territory.