Teams at Candescent

Monitor and troubleshoot SaaS applications, networks, and infrastructure in a Level 2 support environment. Respond to alerts, manage ticket queues, coordinate issue resolution with engineering and incident teams, communicate with vendors and financial institutions, document procedures, and mentor junior analysts.

Senior software quality engineer responsible for designing and executing automated and manual tests across digital banking and cheque-processing applications. Duties include functional, regression, integration, end-to-end, API, database, performance, volume, and reliability testing; developing Playwright and Selenium automation; managing test environments; analyzing defects and load results; supporting CI/CD workflows; and reporting quality metrics within Agile teams.

Negotiate and draft customer licensing, sales, SaaS, data processing, partner, and vendor agreements. Advise business stakeholders on contract interpretation and risk, support time-sensitive deal negotiations, develop contract playbooks, and ensure appropriate privacy and regulatory protections. The role requires close collaboration with sales, business teams, and customer counsel, with occasional support for financial-institution regulatory matters.