Teams at Canadian Tire Corporation

Administer and govern the enterprise IT Change Management process using ITIL practices and ServiceNow. Responsibilities include evaluating change requests and risks, facilitating CAB meetings, coordinating approvals and schedules, ensuring implementation and rollback plans, monitoring ITGC and audit compliance, producing performance reports, investigating change-related incidents, supporting post-implementation reviews, improving ITSM processes, and delivering training and documentation.

Leads enterprise IT Change Management governance, reviewing high-risk changes, facilitating CAB meetings, assessing risks, monitoring schedules, and ensuring ITIL, ITGC, audit, and compliance adherence. Administers and optimizes ServiceNow workflows, reporting, controls, and automation. Partners with technology, business, incident, and problem management teams to improve service stability, conducts audits and remediation, delivers executive reporting and training, and mentors stakeholders and specialists.

Maintains and improves credit risk control systems and reporting for banking operations. Responsibilities include managing audit, compliance, and enterprise risk requirements; retaining control evidence; preparing portfolio and risk-monitoring reports; coordinating operating directives and procedures; supporting credit risk platforms such as TSYS; monitoring system access approvals; and assisting with disaster recovery and business continuity. The role collaborates with stakeholders and auditors while providing operational and analytical support.