Teams at Campminder

Provide phone and ticket-based support to camp directors, staff, and parents using Campminder and Salesforce. Triage and resolve client issues with empathy, document cases in CRM, identify product/process improvements, participate in team stand-ups, and support seasonal weekend and on‑duty coverage.

Manage a portfolio of ~125 Mid-Market accounts post-sale through renewal. Monitor account health, run business reviews, detect and mitigate churn risks, execute success and adoption campaigns, represent customer needs cross-functionally using data, handle account changes, and support product launches for Mid-Market clients.

Lead design and adoption of a shared AI platform (retrieval/RAG, evaluation, observability) used across product teams. Drive cross-functional delivery of LLM/ML initiatives, make build vs. buy decisions, prototype to de-risk directions, define quality and trust metrics, and grow internal automation so teams can reuse platform capabilities in production.