Teams at Campminder

Own the strategic direction and roadmap for customer implementation and learning programs. Manage implementation and learning specialists, oversee onboarding and educational content, establish scalable processes, partner with Support, Success, Sales, and Product, and use performance metrics to improve launch quality, time-to-value, and support case deflection.

Provide phone and ticket-based support to camp directors, staff, and parents using Campminder and Salesforce. Triage and resolve client issues with empathy, document cases in CRM, identify product/process improvements, participate in team stand-ups, and support seasonal weekend and on‑duty coverage.

Manage a portfolio of ~125 Mid-Market accounts post-sale through renewal. Monitor account health, run business reviews, detect and mitigate churn risks, execute success and adoption campaigns, represent customer needs cross-functionally using data, handle account changes, and support product launches for Mid-Market clients.