CameraMatics Benefits Overview

Own customer-base revenue growth across the UK and Ireland by leading customer success managers, improving retention, driving renewals and expansion, reducing churn, and strengthening executive relationships. The role manages customer segmentation, forecasting, adoption, success planning, account health, and voice-of-customer initiatives. Success is measured through net revenue retention, gross retention, expansion, forecast accuracy, and churn reduction. The director will negotiate commercial agreements, coach the team, and develop data-driven customer growth strategies.

Conduct research-led, account-based outbound prospecting to construction supply-chain fleets. Personalize phone, email, and LinkedIn outreach; follow up on referrals and event leads; identify account stakeholders; book and confirm qualified first meetings; brief Sales Directors; and maintain accurate CRM records. Success is measured by held meetings, attendance rates, and qualified opportunities. The role requires collaboration in call reviews and engagement with operations, safety, and fleet leaders.

Provides first-line technical support to global SaaS customers through phone, email, and other channels. Diagnoses and resolves product issues, documents cases, manages escalations, collaborates with Engineering, Product, and Customer Success, and identifies recurring problems. The role also contributes to technical documentation, knowledge-base content, customer training materials, and product improvement while working a shift-based support rota.