Cambridge Spark Benefits Overview

Own end-to-end implementation and delivery of education programmes, serving as the primary contact for clients and learners. Coordinate internal teams, sales, product, curriculum, trainers, workshops, communications, technical access, timelines, and quality assurance. Resolve issues, act on feedback, maintain learner satisfaction and NPS, support in-person delivery, and identify growth opportunities. The role requires strong stakeholder management, planning, communication, customer focus, and at least three years’ education-sector experience.

Lead and transform an enterprise Customer Success function, driving retention, expansion, renewals, customer ROI, and revenue growth. Build scalable processes, success plans, QBRs, KPIs, and CSQL motions while coaching and expanding the team. Partner closely with Sales and Delivery, manage strategic enterprise relationships, identify account risks, develop executive-level engagement, and convert customer outcomes into references, case studies, and commercial opportunities.

Facilitates AI leadership programmes for non-technical managers, covering AI strategy, governance, regulation, procurement, risk, workforce impact and organisational transformation. Delivers interactive in-person and virtual workshops, demonstrates responsible use of generative AI tools, manages cohort dynamics, challenges misconceptions and updates learning content in partnership with product and quality teams.