Teams at Cambridge Mobile Telematics

Manage benefits administration, compliance, HRIS data, and employee relations. Support onboarding/offboarding, POSH compliance, reporting, engagement initiatives, and HR leadership with analysis and process improvements.

Provide advanced technical support for complex customer issues involving SaaS, mobile applications, SDK integrations, and backend and frontend frameworks. Troubleshoot, document, and reproduce issues; manage Zendesk and support processes; create knowledge bases; report on service levels and root cause analyses; train customers; and collaborate with Engineering, Product Management, and Sales to improve support operations.

Lead SRE ownership of ML platform SLOs and operational health for Ray on EKS and Databricks on EC2. Maintain observability with CloudWatch/Datadog, tune autoscaling and GPU scheduling, manage Databricks workspaces and IAM, optimize cost/capacity, codify infrastructure with Terraform and CI/CD, lead incident response and postmortems, perform security/OS maintenance, and participate in on-call rotation.