Teams at Calix

Provide advanced, customer-facing technical escalation support for CalixOne and cloud-connected Wi‑Fi premises equipment. Troubleshoot complex networking and cloud issues, use data-driven insights to recommend improvements, create technical documentation, support early adopter customers, collaborate cross-functionally including executive communication, and complete ongoing training to stay current on features and technologies.

Lead territory and account strategies to sell the Calix platform to broadband service providers. Manage executive relationships, orchestrate cross-functional teams, drive complex multi-year deals, perform discovery, negotiate contracts, and achieve revenue targets while traveling regionally (≈50–60%).

Lead and evolve Calix's Salesforce instance: define architecture, roadmap, governance, and backlog; translate business needs into scalable solutions; partner with BAs and engineering to deliver support, success, case management, reporting, and platform improvements while minimizing customization and technical debt.