Teams at Calabrio

Prospect, manage, and close mid-market B2B software deals. Execute regional sales plans, qualify leads, run full sales cycles with presales support, engage decision-makers, and meet quota while leveraging marketing and market intelligence.

Leads and develops a team of Customer Success Managers responsible for customer adoption, value realization, retention, renewals, and expansion. Owns team operating rhythms, customer health reviews, forecasts, playbook execution, escalation management, and revenue outcomes. Partners with Sales, Product, Marketing, Professional Services, and Support to resolve risks and improve customer value. Uses customer success platforms, dashboards, and health scores to manage performance and drive continuous process improvement.

Leads FP&A for the Fraud & Security Solutions business, including global reporting, forecasts, annual budgets, variance analysis, bookings and quota analysis, commissions, inventory reserves, headcount planning, and strategic financial support for senior leaders.