Cadwell Benefits Overview

Provides phone and remote technical support for Cadwell medical devices, including product configuration, operation, hardware, software, and networking troubleshooting. Builds expertise across the product line, delivers clear solutions, follows up with customers, and participates in weekend and after-hours on-call rotations. Requires strong communication, analytical problem-solving, computer proficiency, and the ability to explain technical concepts to customers.

Owns day-to-day HR operations across payroll, benefits, leave, employee relations, recruiting, performance management, compensation implementation, and compliance. Supervises HR, payroll, benefits, and talent acquisition staff; resolves operational issues, manages escalations, supports investigations and accommodations, administers quarterly check-ins and salary reviews, and advises managers. Partners with the SVP of HR on strategy, organizational development, regulatory matters, and complex or legally sensitive cases.

Lead a team of engineers to maintain software stability and performance, manage escalations, and ensure regulatory compliance for medical device software.