Teams at Cadex Inc.

The Collector contacts business customers by phone and email to resolve past-due balances, credits, disputes, claims, payment plans, and settlements. The role requires accurate account documentation, professional communication, negotiation, problem-solving, confidentiality, and achievement of collection and quality goals. Cadex provides paid training and requires onsite work in Maple Grove, Minnesota, during weekday business hours.

Conduct business-to-business collections by calling and emailing customers about past-due balances, credits, disputes, claims, payment plans, and settlements. Provide professional client service, negotiate solutions, document account activity accurately, follow client procedures, protect confidentiality, and meet collection, productivity, quality, and revenue goals. Paid training is provided, with opportunities for cross-training and advancement.

Collects past-due B2B accounts through phone, email, and postal correspondence. Responsibilities include negotiating payments and settlements, resolving disputes, updating collection systems, meeting revenue and productivity goals, maintaining confidential records, communicating with clients, supporting coworkers, and identifying process improvements. The role is fully remote, Monday through Friday, with no travel or supervisory responsibilities.