Teams at By the Bay Health

Coordinate agency-wide data collection and reporting to ensure compliance with clinical standards, policies, laws, and QAPI requirements. Support quality improvement activities, audits, complaint resolution, survey prep, and project management. Administer policy management system, work with informatics to produce utilization, compliance, and quality reports, and maintain data integrity for benchmarking and performance improvement.

Supports clinical operations by optimizing Epic EHR workflows, configuring and testing applications, troubleshooting issues, assisting with upgrades and go-lives, training end users, and translating clinical needs into technology solutions. The role provides stakeholder liaison support, manages informatics tickets, participates in on-call coverage, supports compliance and quality initiatives, and occasionally travels onsite for high-impact events.

Lead regional business development to drive census growth by building referral networks, mentoring field teams, expanding market presence, and using CRM/analytics to track KPIs. Manage relationships with hospitals, SNFs, physicians, and community partners; align BD efforts with clinical and operational teams; ensure compliance and report results to executive leadership.