Teams at Butlin's

Manage end-to-end recruitment for resort-based volume and specialist roles, including advertising, sourcing, screening, interviews, offers, and onboarding communications. Advise hiring managers, support recruitment strategies, maintain ATS records, ensure compliance with UK employment and equality legislation, and monitor recruitment reporting. The role also contributes to process improvements, employer branding, careers events, talent pipelines, and wider People Team projects.

Acts as a trusted HR advisor for resort employees and leaders, managing employee relations cases, engagement initiatives, HR queries, absence and performance matters, exit interviews, organizational charts, contract changes, and HR metrics. Partners with recruitment, learning and development, internal communications, payroll, reward, and legal specialists to execute people plans and support business strategy. The role is based on resort throughout the working week.

Leads and develops a contact centre team supporting holiday guests with bookings, sales, and customer service. Responsibilities include coaching, performance management, KPI monitoring, complaint resolution, sales support, quality assessments, team communications, and ensuring compliance with company policies. The role also handles inbound calls and collaborates with social media and administration teams during peak periods.